Technology Quick Help

To reset your Chromebook's hardware, hold in the Refresh Key above the number 4 and the Power Key located on the top right.  This should reboot your Chromebook and restart it.

 

1. On your Chromebook, open Chrome.

 

2. At the top-right, click More   

 

3. Click More tools > Clear browsing data.

 

4. At the top, select All time.

 

 

5. Next to 'Cookies and other site data' and 'Cached images and files', tick the boxes.

 

6. Click Clear data.

 

1. Login to the Chromebook (as yourself or as a student).

 

2. Click the clock in the bottom right corner to open the menu.

 

3. Select Settings .

 

 

4. Select Menu  then select About Chrome OS at the bottom of the menu.

 

 

5. Under "Google Chrome OS," you'll see which version of the Chrome operating system your Chromebook is using. Select Check for Updates. 

 

 

6. If your Chromebook finds a software update, it will start to download automatically. Please note this can take a while to download. Please be patient. 

 

 

7. Once the download finishes, click the Restart button. Once it restarts the Chromebook will be updated. 

 

Some issues are not resolved by clearing the cache and cookies and you must reset Google Chrome. Please note that this will reset chrome to its default state. 

1. Click the menu icon next to the address bar.
   
    
2. Select Settings from the drop-down menu.
   
    
3. Scroll to the bottom of the Settings page and click the Advanced link.
   
    
4. Scroll to the bottom of the expanded page and click the Reset button.
   
    
5. Click the Reset button in the pop-up window.
   

Q: What if I lost my Chromebook?

A: Report it lost to Mr. Gianoutsos in the Business Office and don’t lose hope, it may be reported to the [email protected] email address on the asset tag or your identity card in the clear panel. Mr. Gianoutsos will contact you if it is returned to the school. Please see the “Chromebook Loaner Policy” to minimize your downtime.

Q: What if I found another student's Chromebook?

A: You have just made a Seton LaSalle student very happy!  Please email [email protected] or deliver it to the Main Office.

Q: What if my Chromebook is in need of repair?

A: Take it to Mr. Gianoutsos in the Business Office.  He will determine what type of issue you are experiencing and determine if:

1.  Your Chromebook is under the manufacturer warranty.  
• You will immediately receive a “loaner” chromebook so you don’t have any downtime.  Please see the “Chromebook Loaner Policy” for specific details.
2. Your Chromebook is not covered under warranty and needs to be repaired.
• You will also immediately receive a “loaner” chromebook.  Please see the “Chromebook Loaner Policy” for specific details.

Q: What if my Chromebook cannot be repaired or is considered completely lost or stolen?

A: If you need a new Chromebook, please visit Mr. Gianoutsos in the Business Office.  The cost for a newly provisioned Chromebook is $280.  Please see the “Chromebook Loaner Policy” for specific details.  In cases of stolen or lost Chromebooks, a police report must be filed in the jurisdiction of the student’s residence with statements taken at the school.

Q:  My Chromebook charger is lost or is not working.

A: You will need to purchase one specific to the model of your Chromebook. Currently, Seton LaSalle students use Dell 3100 Chromebooks, please find the respective shopping links below to purchase:

 

Dell 3100 Charger Amazon Link

Please see or email Mr. Gianoutsos in the Business Office if you have any questions before purchase.

Q: My Chromebook is not charged and I don’t have my charger.

A: Students are expected to have their Chromebooks charged and ready for use at all times, therefore students will be directed to use the Chromebook Charging station in the cafeteria.   However, the school has a limited stock for emergency situations only and they are due back to the technology office before the student leaves for home.

Q: Do I get to keep my Chromebook when I graduate?

A:  Yes!  After you successfully complete your senior year and officially graduate, you can either keep your Chromebook or donate it back to the school as a future loaner for other students.

Q: Can I use another computer or Chromebook other than the one supplied?

A: No.  Unauthorized computers or Chromebooks that are provisioned outside of Seton LaSalle Catholic High School are not permitted for use while on campus and will not be permitted to connect to the network.

Q:  Do I own my Chromebook?

A:  No. Your Chromebook is property of Seton LaSalle Catholic High School until you graduate and it is released from our domain.

 

If you have any questions, please contact Mr. Michael Gianoutsos, Director of Innovation & Technology at [email protected] or 412-561-3583 x1121

If your Chromebook is lost or in need of repair, you are eligible to use a “loaner” Chromebook to minimize your downtime.

Below is the process to follow:

1. Bring your Chromebook to Mr. Gianoutsos in the Business Office.
2. He will assess the issue you are having.

There are (3) situations where you will be permitted to utilize a loaner.

• There is a chance it may be covered under a warranty if you are a freshman or new transfer student.
• If it is under warranty you will immediately receive a loaner Chromebook so you don’t have any downtime. The school will handle the warranty process with the manufacturer.
• You may use the loaner Chromebook until yours is repaired and returned from the manufacturer.

• We can repair most issues here at the school at discounted rate, please see Mr. Gianoutsos for a diagnosis and quote.
• You must immediately take it to be repaired and provide Mr. Gianoutsos with a receipt from the repair vendor within (5) days.  If the school is not provided a repair receipt, your loaner is at risk of becoming non-functional and you must return it to the school immediately.

Our recommended repair vendors are below, but you may choose any vendor:

 

The Computer Stop 2933 West Liberty Avenue Pittsburgh, PA 15216 412-616-8134   Store Hours: Mon - Fri: 11AM - 7PM Sat: 11AM - 3PM Walk-ins are always welcome

uBreakiFix South Hills 3233 West Liberty Avenue Pittsburgh, PA 15216 (412) 274-0054   Store Hours: Mon - Sat: 10:00AM - 6:00PM Sun: 12:00PM - 5:00PM Walk-ins are always welcome

 

• You may use the loaner for no more than (15) school days.
• If the student has not returned the loaner or Mr. Gianoutsos has not received an update on when the non-functioning chromebook will be back in the student’s possession, a monthly rental charge of $30 will begin on the 16th day.  This amount cannot be prorated, and will be invoiced monthly.

• If the student still has a case, a new Chromebook must be purchased through the school for $326. Used chromebooks can be purchased for $180. ***
• If a case is needed in addition to the Chromebook, the cost is an additional $35. Used cases can be purchased for $20. Please note that Chromebooks are required to be protected in a case at all times.
• The school will immediately issue an in-stock device.  If a device is not in-stock, a new Chromebook will be ordered and the student will be eligible to use a loaner until they receive the purchase device.
• A reminder that personal Chromebooks provisioned outside of Seton LaSalle Catholic High School are not permitted for use.

*** If the student is a Senior (non-transfer student), they may rent a loaner for $30 per quarter if they are available until the end of the year.  Payment in full for the remainder of the school year must be received within (5) days after loaner is distributed or the Chromebook will become non-functional and must be immediately returned to the school.  The loaner must be returned at the end of the school year or a $280 fee will be assessed to the student’s account for a replacement device.

Popular shortcuts

• Take a screenshot: Press Ctrl + Show windows  (or Ctrl + F5).

• Take a partial screenshot: Press Shift + Ctrl + Show windows  (or Shift + Ctrl + F5), then click and drag.

• Take a screenshot(on tablets): Press Power button + Volume down button.

• Turn Caps Lock on or off: Press Search  + Alt.

• See all keyboard shortcuts: Press Ctrl + Alt + /.

All other shortcuts

Tabs and windows

Open a new window	Ctrl + n
Open a new window in incognito mode	Shift + Ctrl + n
Open a new tab	Ctrl + t
Open a file in the browser	Ctrl + o
Close the current tab	Ctrl + w
Close the current window	Shift + Ctrl + w
Reopen the last tab or window you closed	Shift + Ctrl + t
Go to tabs 1-8 in the window	Ctrl + 1 through Ctrl + 8
Open the link in a new tab in the background	Press Ctrl and click a link
Dock a window on the left	Alt + [
Maximize window	Alt + =
Minimize window	Alt + -
Dock a window on the right	Alt + ]

 

Page & web browser

Zoom in on the page	Ctrl and +
Zoom out on the page	Ctrl and -
Reset zoom level	Ctrl + 0

 

System & display settings

Open the Files app	Shift + Alt + m
Preview a file in the Files app	Select the file, then press Space
Display hidden files in the Files app	Ctrl + .
Change screen resolution	Shift + Ctrl and + or -
Reset screen resolution to default	Shift + Ctrl + 0
Rotate screen 90 degrees	Shift + Ctrl + Rotate

 

Text editing

Turn Caps Lock on or off	Search  + Alt
Select everything on the page	Ctrl + a
Copy selected content to the clipboard	Ctrl + c
Paste content from the clipboard	Ctrl + v
Cut	Ctrl + x
Undo your last action	Ctrl + z
Redo your last action	Shift + Ctrl + z

 

Accessibility

Turn ChromeVox (spoken feedback) on or off	Ctrl + Alt + z
Turn on high contrast mode	Search  + Ctrl + h
Magnify your whole screen	Search  + Ctrl + m
Magnify part of your screen	Search  + Ctrl + d